Shipping policy

Shipping Instructions

If SRP has authorized a return, including the shipping cost, SRP will send the customer a prepaid USPS shipping label via email.

Wrap and package the item as it was received. If the original box and/or packing material is not available, wrap the item in two layers of bubble wrap and pack in a box big enough to accommodate additional packing material around the product, preferably additional bubble wrap, packing peanut, or other suitable packing material which will provide adequate protection. Be sure the item is packed snugly so it does not rattle or move in the box. Do not pack the box too tightly. Contact our Edgecomb location (207) 882-9410 with questions about packaging.

Firmly seal the box with packing tape and affix the provided return shipping label to the top of the box. Label the box “FRAGILE” on the sides and top of the box.

If SRP has authorized the return but the customer is responsible for paying for the return shipping cost, use the original box and packing material. Wrap and package the pottery as it was received. If the original box and/or packing material are not available, take the pottery to a packing/shipping facility to have them professionally pack and ship the pottery. Ship returns to:

Sheepscot River Pottery
c/o Returns Dept.
34 Rt. 1
Edgecomb, ME 04543

If the customer is shipping an item with a value of $50 or more, they should consider using a trackable shipping service or purchasing shipping insurance. SRP does not guarantee safe passage or that SRP will receive the customer’s returned item. Depending on the customer’s location shipping times may vary. SRP is not responsible for shipping time estimates. Please note: Many carriers are experiencing longer than usual shipping times, and SRP is not responsible for tracking or safe passage with other carriers.

Shipping Costs

SRP will be responsible for any shipping costs to exchange damaged products, products missing parts or products with major flaws*.

The customer will be responsible for any shipping costs for the return or exchange of a product for which the customer is not satisfied. Shipping costs are non-refundable. 

*The severity of flaws is at the discretion of Sheepscot River Pottery Management. SRP pottery is handmade and will have slight imperfections due to the nature of the product.